Refund and Returns Policy

Thank you for shopping at MamaSnackBox!.

General Policy

Due to the nature of our food products, we are currently unable to offer refunds for unopened or unwanted items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [1-2] days of receiving your order. We will be happy to offer a full refund or replacement product (subject to availability).

To Report a Damaged or Incorrect Item:

  • Email: contact@mamasnackbox
  • Include the following information in your email:
    • Your order number
    • A description of the damage or the incorrect item received
    • Pictures of the damaged product

Processing Time

Once we receive your email and review your claim, we will process your refund or replacement within [3-5] business days. You will receive a confirmation email once your request is complete.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow [6-7] business days for the refund to appear in your account.

Shipping Costs

Original shipping costs will not be refunded unless the error was on our part. If your order qualified for free shipping, a standard shipping fee will still be deducted from your refund. We will cover the return shipping costs only for items that are damaged or incorrect.

Exceptions

This Refund Policy may not apply in all situations, such as:

  • Any delay caused by an unforeseen event outside of our reasonable control (e.g., natural disaster, power outage, etc.)
  • Damage caused by improper storage or handling of the product after delivery

Questions

If you have any questions about this Refund Policy, please contact us at contact@mamasnackbox